This Privacy Policy explains how Staysignal (“we,” “our,” “us”) collects, uses, stores, and protects your personal data. By using our services, website, and integrations (including our Slack App), you agree to the terms of this Privacy Policy.
1. What Data We Collect
We may collect and process the following categories of data:
a. Personal Information
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Name
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Email address
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Company name
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Billing and payment details
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IP address
b. Usage Data
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Information about how you interact with our website and platform (e.g. page views, actions taken)
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Device and browser type
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Timestamps and logs
c. Customer Data
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Customer feedback, messages, or responses you submit via our product
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Data processed via integrations (e.g. Slack message content, metadata such as channel name, user ID)
For Slack: We collect only the minimum data needed to deliver notifications, including message content you’ve explicitly authorized, and metadata for routing messages to your workspace.
2. How We Use Your Data
We use your data for the following purposes:
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To operate and deliver the Staysignal platform and Slack integration
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To analyze customer feedback and generate actionable insights
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To provide support, product updates, and service alerts
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To improve our platform based on usage behavior and customer feedback
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To comply with legal obligations
We do not use your data for advertising purposes.
3. Data Sharing
We do not sell your personal data. We may share data with trusted third-party vendors only as necessary to operate our services:
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Payment processors (e.g. Stripe)
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Hosting and infrastructure providers (e.g. Vercel, AWS)
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Communication tools (e.g. Slack)
In rare circumstances, we may disclose data to law enforcement or regulatory authorities where legally required.
4. Data Storage & Retention
a. Storage
Your data is securely stored using encrypted servers managed by our infrastructure partners in Europe and the United States. We apply industry-standard security measures including access control, encryption in transit and at rest, and logging.
b. Retention
We retain data only for as long as necessary to provide our services, meet legal obligations, or resolve disputes. Slack workspace and message data is retained only while the integration is active, and deleted upon disconnection or termination.
5. Data Access, Portability & Deletion
You have the right to:
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Access: Request a copy of your personal data
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Portability: Request a machine-readable export of your data
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Correction: Correct or update inaccurate information
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Deletion: Request deletion of your personal and customer data
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Opt-Out: Withdraw consent or object to specific processing activities
To make a request, contact us at support@staysignal.com or security@staysignal.com. We respond to verified requests within 30 days.
6. Data Deletion Policy
Users may request their data be deleted at any time. Once verified, all related customer data and Slack integration data will be permanently deleted from our systems within 30 days. To initiate deletion, email support@staysignal.com with the subject line “Data Deletion Request.”
7. Cookies
We use cookies and similar technologies to enhance your experience, analyze usage, and provide support. You can control cookie settings via your browser or device.
8. International Data Transfers
If you are located outside the EEA or UK, we may transfer your data to countries where data protection laws may differ. When we do, we use appropriate safeguards, such as Standard Contractual Clauses (SCCs), to protect your information.
9. Children’s Privacy
Staysignal is not intended for users under the age of 18. We do not knowingly collect personal information from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” and notify you if changes are material. Continued use of the service constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or data requests, you may contact us at:
support@staysignal.com
security@staysignal.com (for security/privacy issues)